/* Northstar console: one look for both dashboards. Alora ink + paper, dense Swiss layout, tabular numbers. */
:root {
  color-scheme: light;
  --bg: #f9f8f4;            /* paper */
  --surface: #ffffff;
  --surface-2: #f2f0ea;
  --surface-3: #e9e6dd;
  --ink: #1c2834;           /* ink */
  --text-2: #46515e;
  --muted: #5f6873;
  --border: #e3e0d6;
  --border-strong: #cfcbbf;
  --accent: #2a78d6;        /* series-1 + links */
  --accent-ink: #1d5fae;
  --accent-wash: #e6effa;
  --bubble-me: #1c2834;
  --bubble-me-ink: #f9f8f4;
  --good: #0ca30c; --warning: #fab219; --serious: #ec835a; --critical: #d03b3b;
  --good-ink: #08700a; --warning-ink: #8a5a00; --serious-ink: #a8461f; --critical-ink: #b02c2c;
  --shadow: 0 1px 2px rgba(28, 40, 52, .06), 0 1px 1px rgba(28, 40, 52, .04);
  --radius: 10px;
  --radius-sm: 6px;
  --font: "Fira Sans", system-ui, -apple-system, "Segoe UI", sans-serif;
  --mono: "Fira Code", ui-monospace, "SFMono-Regular", Menlo, monospace;
}
@media (prefers-color-scheme: dark) {
  :root:where(:not([data-theme="light"])) {
    color-scheme: dark;
    --bg: #11171d; --surface: #182029; --surface-2: #1f2832; --surface-3: #283340;
    --ink: #eceae4; --text-2: #c2c6cc; --muted: #9ba3ad; --border: #2b3642; --border-strong: #3a4756;
    --accent: #3987e5; --accent-ink: #7fb2f0; --accent-wash: #1b2c41;
    --bubble-me: #2b3a4b; --bubble-me-ink: #eceae4;
    --good-ink: #4fd04f; --warning-ink: #fab219; --serious-ink: #ec835a; --critical-ink: #ef7272;
    --shadow: none;
  }
}
:root[data-theme="dark"] {
  color-scheme: dark;
  --bg: #11171d; --surface: #182029; --surface-2: #1f2832; --surface-3: #283340;
  --ink: #eceae4; --text-2: #c2c6cc; --muted: #9ba3ad; --border: #2b3642; --border-strong: #3a4756;
  --accent: #3987e5; --accent-ink: #7fb2f0; --accent-wash: #1b2c41;
  --bubble-me: #2b3a4b; --bubble-me-ink: #eceae4;
  --good-ink: #4fd04f; --warning-ink: #fab219; --serious-ink: #ec835a; --critical-ink: #ef7272;
  --shadow: none;
}

* { box-sizing: border-box; }
html, body { margin: 0; }
body {
  background: var(--bg); color: var(--ink); font: 15px/1.5 var(--font);
  -webkit-font-smoothing: antialiased; font-variant-numeric: tabular-nums;
}
a { color: var(--accent-ink); text-decoration: none; }
a:hover { text-decoration: underline; }
:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; border-radius: 4px; }
h1, h2, h3 { margin: 0; font-weight: 600; letter-spacing: -0.01em; }
h1 { font-size: 22px; }
h2 { font-size: 15px; }
h3 { font-size: 13px; text-transform: uppercase; letter-spacing: .06em; color: var(--muted); font-weight: 600; }
.mono { font-family: var(--mono); font-size: 13px; }
.muted { color: var(--muted); }
.num { text-align: right; white-space: nowrap; }
.sr-only { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }
svg.i { width: 18px; height: 18px; flex: none; stroke: currentColor; fill: none; stroke-width: 1.8;
        stroke-linecap: round; stroke-linejoin: round; }

/* ---------- shell ---------- */
.shell { display: grid; grid-template-columns: 232px minmax(0, 1fr); min-height: 100vh; }
.side {
  position: sticky; top: 0; height: 100vh; display: flex; flex-direction: column; gap: 18px;
  padding: 18px 14px; background: var(--surface); border-right: 1px solid var(--border);
}
.brand { display: flex; align-items: center; gap: 10px; padding: 2px 6px; font-weight: 600; font-size: 16px; }
.brand-mark { width: 28px; height: 28px; border-radius: 8px; background: var(--ink); color: var(--bg);
              display: grid; place-items: center; font: 600 13px/1 var(--mono); }
.brand small { display: block; font-weight: 400; font-size: 12px; color: var(--muted); }
.switch { display: grid; grid-template-columns: 1fr 1fr; padding: 3px; gap: 3px; background: var(--surface-2);
          border-radius: 9px; }
.switch a { padding: 7px 0; text-align: center; border-radius: 7px; color: var(--text-2); font-weight: 500; font-size: 14px; }
.switch a:hover { text-decoration: none; color: var(--ink); }
.switch a[aria-current="page"] { background: var(--surface); color: var(--ink); box-shadow: var(--shadow); }
.menu { display: flex; flex-direction: column; gap: 2px; }
.menu a { display: flex; align-items: center; gap: 10px; padding: 9px 10px; min-height: 40px; border-radius: 8px;
          color: var(--text-2); font-size: 14px; transition: background .15s, color .15s; }
.menu a:hover { background: var(--surface-2); color: var(--ink); text-decoration: none; }
.menu a[aria-current="page"] { background: var(--accent-wash); color: var(--accent-ink); font-weight: 500; }
.menu .count { margin-left: auto; font-size: 12px; padding: 1px 7px; border-radius: 99px; background: var(--surface-3);
               color: var(--ink); }
.side-foot { margin-top: auto; display: flex; flex-direction: column; gap: 2px; }
.ghost { display: flex; align-items: center; gap: 10px; width: 100%; padding: 9px 10px; min-height: 40px; border: 0;
         border-radius: 8px; background: none; color: var(--text-2); font: inherit; font-size: 14px; cursor: pointer; }
.ghost:hover { background: var(--surface-2); color: var(--ink); }

main { min-width: 0; padding: 0 28px 48px; }
.topbar { position: sticky; top: 0; z-index: 5; display: flex; align-items: center; gap: 16px; flex-wrap: wrap;
          padding: 16px 0 14px; background: var(--bg); border-bottom: 1px solid var(--border); margin-bottom: 20px; }
.topbar .crumb { color: var(--muted); font-size: 13px; }
.pills { margin-left: auto; display: flex; gap: 8px; flex-wrap: wrap; }
.pill { display: inline-flex; align-items: center; gap: 7px; padding: 5px 10px; border-radius: 99px; font-size: 13px;
        background: var(--surface); border: 1px solid var(--border); color: var(--text-2); white-space: nowrap; }
.pill b { color: var(--ink); font-weight: 600; }
.dot { width: 8px; height: 8px; border-radius: 50%; background: var(--muted); }
.dot.good { background: var(--good); } .dot.critical { background: var(--critical); } .dot.warning { background: var(--warning); }

/* ---------- page parts ---------- */
.page-head { display: flex; align-items: flex-end; gap: 16px; flex-wrap: wrap; margin-bottom: 16px; }
.page-head p { margin: 2px 0 0; color: var(--muted); font-size: 14px; }
.filters { display: flex; gap: 10px; flex-wrap: wrap; align-items: center; margin: 0 0 16px; }
.seg { display: inline-flex; padding: 3px; gap: 2px; border-radius: 9px; background: var(--surface-2); }
.seg button { border: 0; background: none; padding: 6px 12px; min-height: 32px; border-radius: 7px; color: var(--text-2);
              font: 500 13px var(--font); cursor: pointer; }
.seg button:hover { color: var(--ink); }
.seg button[aria-pressed="true"] { background: var(--surface); color: var(--ink); box-shadow: var(--shadow); }
.input { display: inline-flex; align-items: center; gap: 8px; padding: 0 10px; min-height: 38px; min-width: 240px;
         border: 1px solid var(--border-strong); border-radius: 8px; background: var(--surface); color: var(--muted); }
.input input, .input select { border: 0; outline: 0; background: none; color: var(--ink); font: 14px var(--font); width: 100%; }
.input:focus-within { border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-wash); }
select.plain { min-height: 38px; padding: 0 10px; border: 1px solid var(--border-strong); border-radius: 8px;
               background: var(--surface); color: var(--ink); font: 14px var(--font); }

.grid { display: grid; gap: 14px; }
.kpis { grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); margin-bottom: 14px; }
.two { grid-template-columns: repeat(auto-fit, minmax(340px, 1fr)); margin-bottom: 14px; }
.split { grid-template-columns: minmax(0, 1fr) 340px; align-items: start; }
.card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); box-shadow: var(--shadow); }
.card-head { display: flex; align-items: center; gap: 10px; padding: 14px 16px 0; }
.card-head .sub { color: var(--muted); font-size: 13px; }
.card-head .end { margin-left: auto; }
.card-body { padding: 12px 16px 16px; }
.kpi { padding: 14px 16px; }
.kpi .label { color: var(--muted); font-size: 13px; display: flex; align-items: center; gap: 6px; }
.kpi .value { font-size: 26px; font-weight: 600; letter-spacing: -0.02em; margin-top: 2px; }
.kpi .hint { color: var(--muted); font-size: 12px; margin-top: 2px; }
.link-btn { border: 0; background: none; color: var(--accent-ink); font: 500 13px var(--font); cursor: pointer; padding: 4px 6px;
            border-radius: 6px; }
.link-btn:hover { background: var(--accent-wash); }

.btn { display: inline-flex; align-items: center; gap: 8px; min-height: 38px; padding: 0 14px; border-radius: 8px;
       border: 1px solid var(--border-strong); background: var(--surface); color: var(--ink); font: 500 14px var(--font);
       cursor: pointer; transition: background .15s, border-color .15s; }
.btn:hover { background: var(--surface-2); }
.btn.danger { background: var(--critical); border-color: var(--critical); color: #fff; }
.btn.danger:hover { filter: brightness(.95); }
.btn.primary { background: var(--ink); border-color: var(--ink); color: var(--bg); }
.btn:disabled { opacity: .55; cursor: progress; }

/* status chip: color + icon + label, never color alone */
.chip { display: inline-flex; align-items: center; gap: 5px; padding: 2px 8px; border-radius: 99px; font-size: 12px;
        font-weight: 500; background: var(--surface-2); color: var(--text-2); white-space: nowrap; }
.chip svg.i { width: 13px; height: 13px; stroke-width: 2.2; }
.chip.good { color: var(--good-ink); background: color-mix(in srgb, var(--good) 13%, transparent); }
.chip.warning { color: var(--warning-ink); background: color-mix(in srgb, var(--warning) 18%, transparent); }
.chip.serious { color: var(--serious-ink); background: color-mix(in srgb, var(--serious) 16%, transparent); }
.chip.critical { color: var(--critical-ink); background: color-mix(in srgb, var(--critical) 13%, transparent); }
.chip.info { color: var(--accent-ink); background: var(--accent-wash); }

/* ---------- tables ---------- */
.table-wrap { overflow-x: auto; }
table.data { width: 100%; border-collapse: collapse; font-size: 14px; }
table.data th { position: sticky; top: 0; text-align: left; font-weight: 500; font-size: 12px; color: var(--muted);
                text-transform: uppercase; letter-spacing: .05em; padding: 0; border-bottom: 1px solid var(--border);
                background: var(--surface); white-space: nowrap; }
table.data th > span, table.data th > button { display: flex; align-items: center; gap: 4px; padding: 10px 12px; }
table.data th.num > span, table.data th.num > button { justify-content: flex-end; }
table.data th button { width: 100%; border: 0; background: none; font: inherit; color: inherit; text-transform: inherit;
                       letter-spacing: inherit; cursor: pointer; }
table.data th button:hover { color: var(--ink); }
table.data th[aria-sort] button { color: var(--ink); }
table.data th .arrow { width: 12px; height: 12px; opacity: .35; }
table.data th[aria-sort] .arrow { opacity: 1; }
table.data td { padding: 10px 12px; border-bottom: 1px solid var(--border); vertical-align: top; }
table.data tr:last-child td { border-bottom: 0; }
table.data tbody tr.clickable { cursor: pointer; transition: background .12s; }
table.data tbody tr.clickable:hover { background: var(--surface-2); }
table.data td .two-line { display: flex; flex-direction: column; }
table.data td .two-line span:last-child { color: var(--muted); font-size: 12px; }
.bar-cell { display: flex; align-items: center; gap: 8px; justify-content: flex-end; }
.bar-cell i { display: block; height: 6px; border-radius: 3px; background: var(--accent); min-width: 2px; }
.empty { padding: 36px 16px; text-align: center; color: var(--muted); }
.empty b { display: block; color: var(--ink); font-weight: 500; margin-bottom: 4px; }

/* ---------- charts ---------- */
.chart { position: relative; }
.chart svg { display: block; width: 100%; height: 200px; overflow: visible; }
.chart .grid-line { stroke: var(--border); stroke-width: 1; }
.chart .axis-text { fill: var(--muted); font: 11px var(--font); }
.chart .mark { fill: var(--accent); transition: opacity .12s; }
.chart .mark:hover, .chart .mark.on { opacity: .75; }
.chart .line { stroke: var(--accent); stroke-width: 2; fill: none; }
.chart .area { fill: var(--accent); opacity: .08; }
.chart .hair { stroke: var(--border-strong); stroke-width: 1; }
.chart .pt { fill: var(--accent); stroke: var(--surface); stroke-width: 2; }
.tip { position: absolute; pointer-events: none; z-index: 3; padding: 7px 10px; border-radius: 8px; font-size: 12px;
       background: var(--ink); color: var(--bg); white-space: nowrap; transform: translate(-50%, calc(-100% - 10px)); }
.tip strong { display: block; font-size: 14px; }
.loading { opacity: .55; transition: opacity .2s; }

/* ---------- customer page ---------- */
.chat { display: flex; flex-direction: column; gap: 10px; padding: 16px; max-height: calc(100vh - 260px); overflow-y: auto; }
.day { align-self: center; font-size: 12px; color: var(--muted); padding: 2px 10px; border-radius: 99px; background: var(--surface-2); }
.msg { max-width: min(560px, 85%); display: flex; flex-direction: column; gap: 3px; }
.msg .bubble { padding: 9px 12px; border-radius: 14px; white-space: pre-wrap; word-wrap: break-word; background: var(--surface-2); }
.msg.customer { align-self: flex-start; }
.msg.customer .bubble { border-bottom-left-radius: 4px; }
.msg.bot, .msg.staff { align-self: flex-end; align-items: flex-end; }
.msg.bot .bubble { background: var(--bubble-me); color: var(--bubble-me-ink); border-bottom-right-radius: 4px; }
.msg.staff .bubble { background: var(--accent); color: #fff; border-bottom-right-radius: 4px; }
.msg .meta { font-size: 11px; color: var(--muted); display: flex; gap: 8px; flex-wrap: wrap; }
.msg .meta .chip { font-size: 11px; padding: 0 6px; }
.msg img { max-width: 260px; border-radius: 10px; border: 1px solid var(--border); display: block; }
.facts { display: flex; flex-direction: column; gap: 14px; }
.facts dl { margin: 8px 0 0; display: grid; grid-template-columns: 70px 1fr; gap: 6px 10px; font-size: 14px; }
.facts dt { color: var(--muted); }
.facts dd { margin: 0; overflow-wrap: anywhere; }
.list { list-style: none; margin: 8px 0 0; padding: 0; display: flex; flex-direction: column; gap: 8px; font-size: 14px; }
.list li { display: flex; flex-direction: column; gap: 2px; }
.list li small { color: var(--muted); font-size: 12px; }
.profile { display: flex; align-items: center; gap: 14px; flex-wrap: wrap; }
.avatar { width: 44px; height: 44px; border-radius: 50%; background: var(--surface-3); display: grid; place-items: center;
          font-weight: 600; color: var(--text-2); }
.stats { display: flex; gap: 22px; flex-wrap: wrap; }
.stats div { display: flex; flex-direction: column; }
.stats span { font-size: 12px; color: var(--muted); }
.stats b { font-size: 17px; font-weight: 600; }

/* ---------- dialog + drawer ---------- */
dialog { border: 1px solid var(--border); border-radius: 12px; padding: 0; width: min(440px, calc(100vw - 32px));
         background: var(--surface); color: var(--ink); box-shadow: 0 20px 50px rgba(0, 0, 0, .25); }
dialog::backdrop { background: rgba(17, 23, 29, .45); }
dialog form { padding: 20px; display: flex; flex-direction: column; gap: 14px; }
dialog label { display: flex; flex-direction: column; gap: 6px; font-size: 14px; font-weight: 500; }
dialog textarea { min-height: 84px; padding: 10px; border: 1px solid var(--border-strong); border-radius: 8px; resize: vertical;
                  font: 14px var(--font); background: var(--surface); color: var(--ink); }
dialog .row { display: flex; justify-content: flex-end; gap: 8px; }
dialog .err { color: var(--critical-ink); font-size: 13px; min-height: 18px; }
dialog.drawer { margin: 0 0 0 auto; height: 100vh; max-height: 100vh; width: min(560px, 100vw); border-radius: 0; }
dialog.drawer .drawer-body { padding: 20px; display: flex; flex-direction: column; gap: 14px; overflow-y: auto; height: 100%; }
pre.json { margin: 0; padding: 12px; border-radius: 8px; background: var(--surface-2); font: 12.5px/1.55 var(--mono);
           white-space: pre-wrap; overflow-wrap: anywhere; }
.checks { list-style: none; margin: 8px 0 0; padding: 0; display: flex; flex-wrap: wrap; gap: 6px; }

/* ---------- login ---------- */
.login { min-height: 100vh; display: grid; place-items: center; padding: 16px; }
.login .card { width: min(380px, 100%); padding: 28px; display: flex; flex-direction: column; gap: 18px; }
.login label { display: flex; flex-direction: column; gap: 6px; font-weight: 500; font-size: 14px; }
.login input { min-height: 44px; padding: 0 12px; border: 1px solid var(--border-strong); border-radius: 8px;
               background: var(--surface); color: var(--ink); font: 15px var(--font); }
.login input:focus { outline: 0; border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-wash); }
.login .btn { justify-content: center; min-height: 44px; }
.login .err { color: var(--critical-ink); font-size: 14px; min-height: 20px; margin: 0; }

/* ---------- small screens ---------- */
@media (max-width: 960px) {
  .split { grid-template-columns: 1fr; }
}
@media (max-width: 860px) {
  .shell { grid-template-columns: minmax(0, 1fr); }
  .side { position: static; height: auto; flex-direction: row; flex-wrap: wrap; align-items: center; gap: 10px;
          padding: 12px 16px; border-right: 0; border-bottom: 1px solid var(--border); }
  .switch { width: 160px; }
  .menu { flex-direction: row; width: 100%; overflow-x: auto; order: 3; scrollbar-width: none; }
  .menu a { white-space: nowrap; }
  .side-foot { margin: 0 0 0 auto; flex-direction: row; }
  .side-foot .ghost span { display: none; }
  main { padding: 0 16px 40px; }
  .input { min-width: 0; flex: 1 1 200px; }
  .seg { max-width: 100%; overflow-x: auto; }
  .pills { margin-left: 0; }
  .chat { max-height: none; }
}
@media (prefers-reduced-motion: reduce) { * { transition: none !important; } }